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Frequently Asked Questions
Road Warriors Auto Transporter has
found these to be the most commonly asked questions. If you have any
questions about auto relocation services that are not answered here,
please call our customer service department toll-free at (888) 636-7623
or email us at
mjmckeever@rdwarriors.com.
INSURANCE
Is my
auto insurance primary or secondary?
Road Warriors holds $1,000,000 combined single limit liability and
$350,000 cargo insurance. This insurance covers any cargo damage done to
your vehicle in transit. Your insurance covers all acts of God (hail,
tornadoes, earthquakes, rock slides, etc.).
Should
I pay more money for a lower insurance deductible?
Absolutely not!
Most carriers have deductibles between $1000.00 and $5,000.00.
Regardless of cargo damage done to a vehicle you should never have to
pay a deductible either way. If a carrier requests an additional fee for
deductible they are only attempting to get a higher price.
Can I
get Proof of insurance for the truck transporting my vehicle?
Upon written
request (via email or fax) we will fax you Road Warriors verification of
insurance with complete details of the driver's specific coverage. Road
Warriors is fully licensed and bonded.
What
should I do in the unlikely event if my vehicle arrives with damage?
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The
first thing you should do is make sure the driver understands that the
damage is new and was not on the original inspection sheet.
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An
immediate call must be made to Road Warriors at 888-636-7623 or
402-510-5052 upon delivery with the driver present.
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The
damage should clearly be marked and noted, then signed for by the
driver.
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Pictures
of the damaged vehicle must be taken at the time of delivery and
forwarded to Road Warriors.
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To
repair cargo damage resulting from the transportation of your
vehicle(s), Road Warriors requests that you fax three estimates to us
at 402-891-7167.
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Road
Warriors will view the estimates and request you take your vehicle(s)
in for immediate repairs. To find us on the Better Business Bureau, go
to www.bbb.org.
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Positively no claims for damage allowed, unless noted on the delivery
receipt, at time of delivery, and must be submitted with pictures.
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All
claims must be computed at actual cost. This is absolutely necessary
under provisions of the Motor Carrier Act.
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Written
claims or estimates of damages MUST be in our office five (5) days
after delivery of vehicles and MUST specify Driver’s Name, Date of
Delivery, and Type of Car.
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No
claims will be accepted for mufflers or exhaust systems on vehicles
over two (2) years old.
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No
claims will be accepted from acts of God.
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No
claims on loading or unloading of disable units.
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No
claims on leaks from units such as leaking fluids, battery acid, anti
freeze, etc.
SHIPPING INFORMATION
SHOULD
I use a Broker? Can I arrange transport directly with a auto carrier?
Road Warriors is
quite different than most auto transport companies. We have our own
equipment and drivers plus we have hundreds of independent contractors
that provide services for us. We use only select independent contractors
that are fully licensed, insured, and with a very good name in the
industry. We work as a team to provide you with unmatched service. Road
Warriors has staging locations throughout the United States. This allows
us to move vehicles quickly with unparalleled service.
Please note that almost all auto brokers demand deposits before your
vehicle(s) are picked up. Road Warriors does not require a deposit.
We collect on delivery.
What is
so important about my vehicle’s inspection sheets?
Vehicle inspections are very important to you, the customer. Make sure
your car is washed before inspection. The original Inspection sheet is
the record of inspection of your vehicle at pick up. The Inspection
sheet is to be signed by both you and the driver after the inspection.
Upon delivery, your vehicle is inspected again with the driver and you
or your agent present. You or your agent then sign the inspection sheet. Make
sure to note any discrepancy between the first inspection sheet and the
second. For a clam, please refer to "What Should I do
if my Vehicle Arrives with Damage." Any claim, along with pictures on delivery, must be forwarded
immediately to Road Warriors.
Do you
offer door-to-door service?
We try to offer
door-to-door service as much as possible. This means the driver will get
as close to your door as they legally and safely can. Many cities have
restrictions on large trucks that prohibit them from driving into
residential areas. Auto transport trucks are up to 75 feet long and they
need a lot of room to maneuver. We can make other arrangements if you
cannot meet our driver at a large parking lot near-by. We can work out
the details at your time of booking.
TIME FRAMES AND
SCHEDULING
How
long should an auto transport take?
The dispatcher on
duty can give you a "pick up and delivery" window at your quote time.
Shipping time depends on location of pick up and delivery, along with
several other factors that could influence your a "pick up and
delivery."
How
does a "pick-up window" work?
When a transporter
says "pick-up window" they are referring to estimated time surrounding
your pick up date. It is hard to narrow down a time frame until the day
before actual shipment.
Why are pick up and delivery times not guaranteed?
An exact pick up date and delivery date cannot be guaranteed. It is
hard to narrow down a time frame until the day before actual shipment.
Delays can be due to weather, Department of Transportation requirements
for driver’s hours of service, other "pick up and deliveries", traffic,
maintenance issues and many other factors. If a company informs you that
they can pick up or deliver a vehicle on an exact date you could be in
for disappointment. Road Warriors will call you 24 hours in advance of
both pick up and delivery.
FEES AND GUARANTEES
How
does auto transport work?
Auto transport is
very simple. You should receive a call from the driver or dispatcher 24
hours in advance of your pick up date. The driver will arrive, inspect
the vehicle with you and then load it on the truck. The reverse happens
at the delivery point. The driver or dispatcher calls in advance; you
will inspect the vehicle with the driver for cargo damage and take
delivery. Remember - Road Warriors never requires a deposit.
Why
does a truck or SUV shipment cost more than a regular sedan?
Shipments are
based on weight and size of each vehicle that a truck can legally carry.
This is why there is a price difference for pickup trucks, SUVs and
vans. Vehicles that are taller and longer also require additional fees.
Vehicles with specialized or custom modifications to the vehicle’s
exterior may also require additional fees.
What
protection do I have that Road Warriors Auto is reputable?
Road Warriors is a
member of the Better Business Bureau (Honor Roll), Omaha Chamber of
Commerce, ATA (American Trucking Association, NTA (Nebraska Trucking
Association) and ACC (American Car Carriers. To find us on the Better
Business Bureau, go to www.bbb.org. We are
also the official auto transporter that donates our drivers and trucks
to the organization
Cars 4 Christmas. Road Warriors is also a corporate sponsor of Teams Together,
Inc.
What is
your refund policy?
Road Warriors is
so confident of the way that we do business that we do not require a
deposit. We pride ourselves in being there for you. We believe that
customer service is the most important aspect to any successful
business. Our promise to you is that we collect only after you receive
your vehicle(s).
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